Shipping policy
PROCESSING TIME
All orders are processed within 1–2 business days once payment has been confirmed.
Every item is checked and prepared with care before it ships, to make sure it meets Secret Goth's standards.
During busy periods or promotional events, processing can take up to 3–5 business days.
As soon as your order ships, you'll get a confirmation email containing your tracking information.
If that email doesn't show up, check your spam or junk folder, or reach out to us at support@secretgoth.com.
SHIPPING TIME
We ship to customers worldwide.
Estimated delivery window:
9–16 business days (standard shipping)
Actual delivery times can shift depending on your location and local carrier performance.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs fees, import taxes, or duties upon arrival.
These fees are set by your country's customs office and fall under the customer's responsibility. Secret Goth does not cover, estimate, or reimburse these charges.
If a package is refused due to unpaid customs charges, it will not qualify for a refund.
DELAYS
Although we partner with reliable carriers, occasional delays can happen for reasons beyond our control, including:
- Carrier-related delays
- Customs holds
- Incorrect or incomplete shipping details
Secret Goth isn't liable for delays like these, but we'll do what we can to help sort out any issues that come up.
LOST OR DAMAGED PACKAGES
If your order arrives damaged, goes missing, or hasn't shown up within a reasonable window, email us at support@secretgoth.com with your order number.
Once a package is verified as lost, we'll send a replacement.
If tracking confirms delivery, we'll review the case before deciding on next steps.
You can reach us at support@secretgoth.com
We're available 7 days a week
6:00 AM – 5:00 PM (Pacific Time)